I offer a service to clients who subscribe and pay via Paypal recurring monthly payments. For some reason an automated newsletter email stating that their subscription has expired is being sent to certain clients every month asking them to resubscribe. This is causing a huge issue as their original subscription hasn't expired and if they renew via this newsletter then multiple payments are taken from their account. I am looking for help to stop these automated renewal notices being sent. Any advice would be greatly appreciated.
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